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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
229 ratings and 148 comments received in the last 90 days.
31 July 2024
Kale and Rachel were so helpful and the whole team were a delight.
22 July 2024
A very good purchasing experience - and we have bought many new cars. Every aspect of customer service from the receptionists to the salesperson (Connor) and the sales manager was faultless.
19 July 2024
Owning the new Mini model has been quite challenging- my first autmatic and a vast infosystem which will take time for me to master.I am very grateful for the patient support I have been given.
19 July 2024
everything happened when it nwas supposed to without any issues
13 July 2024
Once again Connor was highly friendly and professional throughout the process, and made our visits an enjoyable experience.
04 July 2024
Mini Cardiff is made extra special by the welcome we received from the staff on the whole. A special mention to Chris Mannion who was so polite and professional, he is a credit to your brand.
02 July 2024
Tom Williams was very helpful and professional during the sale and when collecting our vehicle.
01 July 2024
As above
01 July 2024
Great communication. Friendly staff and everything seems organised.
01 July 2024
the service has been excellent
28 June 2024
Tom and Damon went above and beyond to arrange a temporary car for us while we waited for our new car to be delivered.
28 June 2024
Helpful knowledgeable staff
23 June 2024
Kale was very good explaining everything in the new mini.
15 September 2024
Excellent service all staff really helpful
12 September 2024
Excellent service.
12 September 2024
Looked after whilst waiting on site. Great communication. Ultimately Chloe put herself out and took complete ownership of the issue to get us turned round.
12 September 2024
Rachel Fogg is brilliant!
12 September 2024
Ricky, Ann-Marie and workshop team were fantastic.
12 September 2024
Chloe went over and above to help when i when i lost my phone.
12 September 2024
Brilliant service. Chloe kept me updated throughout the whole process and explained exactly what was happening every time I spoke to her. Very helpful. Video of car health check is good. Very good service. Thanks.
12 September 2024
Super helpful and friendly!
12 September 2024
Nothing is a problem.
09 September 2024
Courtesy car was provided.
09 September 2024
I received excellent service from all staff especially Anne Marie who was extremely heloful
08 September 2024
They fixed the fault on my mini and it was no hassle
05 September 2024
I was met by Chloe at the Service Desk, very helpful and friendly, she explained everything to me. The service was carried out promptly and to a high standard. Had brought my laptop, Chloe showed me where to sit and made me a coffee.
04 September 2024
Excellent customer service as above! I was looked after well while I waited for my car and was given updates regularly.
04 September 2024
see above comments
04 September 2024
Please refer to my previous answer.
03 September 2024
Did what they needed to do without any problem.
03 September 2024
Chloe and the team made my visit very comfortable
02 September 2024
Swift service and I was well looked after whilst I waited for the service to be completed. I was given a space to work and a lovely cup of tea.
02 September 2024
My friend in sytner cardiff is Anne marie and she slways is so kind and getd any problem i have sorted She is truly brillisnt
02 September 2024
All works priced correctly and fairly, smooth handover/pick up on the day
01 September 2024
Excellent service
01 September 2024
Timely, clear reports explained to me, excellent service.
30 August 2024
It was fine
30 August 2024
Considering I arrived a day early, I was impressed with the care & service given
29 August 2024
All work was completed to my satisfaction.
28 August 2024
Always extremely efficient and courteous
28 August 2024
Good service
28 August 2024
The chip on the windscreen wasn't completely fixed but in saying that when I rang up they are giving me a new windscreen
28 August 2024
The lady in the service department was very accommodating
28 August 2024
Kept up to date with progress throughout. Chloe was personable and professional and a good representative of the franchise.
28 August 2024
Overal a satisfactory experience from start to finish ,very friendly, efficient and informative with necessary updates during the day regarding my mini
25 August 2024
There isnt anything I was unhappy with. Thank-you.
25 August 2024
I can't fault the service on the day. Easy to check in, all work explained and prompt call upon completion. Slight dip as I'm still waiting for follow up communication from the body shop.
25 August 2024
Extremely satisfied now the faulty spark plug has been fixed
23 August 2024
Kept fully up to date with progress and costs of service etc.
23 August 2024
Always friendly, transparent and great coffee.
21 August 2024
Received the service as advertised
21 August 2024
It is a smooth process from start to finish.
20 August 2024
Some issues with the car's appearance were resolved after further contact
20 August 2024
See the above answer.
20 August 2024
AnnMarie in the Service Department and Marc also in Service and Parts were both attentive and extremely helpful. Marc explained the workings of the Roof Bars and Roof Box I had purchased that had been fitted by Sytner Mini.
20 August 2024
Chloe is worth her weight in gold. She is so attentive to all customers. Checks in on us waiting when she can, plus quick and efficient with the admin side of things so we can get on our way.
20 August 2024
As always from the booking the car in to picking it up we have been kept informed of every step .The service team seem to be all new from last year but are all highly professional and extremely polite.A credit to the company.Chloe was a pleasure.
20 August 2024
Speedy service and communication was strong.
20 August 2024
Efficient and polite staff, value for money
17 August 2024
All work's completed
16 August 2024
Same again. Close was fantastic
15 August 2024
I was informed at all stages of the service what was required and what might be necessary in the future.
15 August 2024
Did everything they said they would and informed me of outcome afterwards and with video
15 August 2024
Thought I'd booked a while you wait slot on line. Hadn't been booked in as that when came in with car. Chloe had a word with engineers and they managed to do it for me and only waited an hour. She also kept me fully informed during wait.
14 August 2024
Always go the extra mile
13 August 2024
Particularly grateful to mechanic Preston (Cardiff branch) for his clear explanations.
12 August 2024
Cost aside the experience was very good with an efficient check in of the vehicle and a call when the vehicle was ready. Also received a video from the service technician
12 August 2024
The lady on the service desk ( I'm sorry I can't remember her name ) was extremely helpful when I called in because the car had warning lights on.
12 August 2024
Again welcoming happy to help
12 August 2024
Because of Customer Service from Chloe
11 August 2024
Great service made easy with Chloe's help
11 August 2024
They were professional and go the extra mile to make sure you are satisfied and happy with the level of service,
11 August 2024
Never expected the service requested to be supported with a courtesy assessment of the vehicle.
10 August 2024
Very helpful colleague in the showroom
07 August 2024
I feel that although the main reason I booked the service was dealt with the problem that was found during the health check should have been given more importance than it was given. I would have liked longer to be shown the new front and rear dashcam
06 August 2024
Friendly atmosphere and helpful staff
06 August 2024
Friendly, professional service - a pleasure to go there.
05 August 2024
Great customer service and advice
05 August 2024
Pleasant staff
04 August 2024
Approachable staff, updated throughout day, good communication
03 August 2024
The work was done quickly and with minimal fuss. The staff are always exceptional.
03 August 2024
Very efficient service and friendly staff
03 August 2024
The work done is always great with a perfect standard of workmanship
03 August 2024
Because Chloe was fab
03 August 2024
I honestly cannot praise Anne Marie enough. She is amazing, her customer service is great!
01 August 2024
Staff were extremely attentive, courteous and efficient. Couldn't fault them.
01 August 2024
Great communication, polite, good knowledge
01 August 2024
I am generous I'm this answer as I waited a long time due to computer failure. I still give this matk as the humans involved were excellent.
01 August 2024
Ann-Marie was very attentive; kept me up to date on how the service was going and even got a hot chocolate drink for me!
01 August 2024
Always good service
31 July 2024
The lady who greeted me when I came in, booked the car in and took my key was absolutely fantastic. She explained the whole process clearly, found me a space to work in, and even made me a coffee while I waited. Nothing was too much trouble for her.
30 July 2024
Excellent
30 July 2024
Professional and punctual servuce
30 July 2024
The work was completed ahead of schedule and kept fully informed
28 July 2024
Extremely helpful, friendly and professional staff.
28 July 2024
Service experience is always excellent. However, having spent over £600 this time, the internal valet (which i believe i requested) was very poor.
28 July 2024
Kept us informed throughout.
28 July 2024
Very good service
27 July 2024
Having had an MOT, brake fluid and brake pad change plus video inspection I would have thought that they would have spotted the tyres needed some air. I realised this the next day on starting the car up!
25 July 2024
Booked my appt. Reminded me and made sure i knew where to go.
23 July 2024
1. I can sit and wait for car and work at the same time. 2. The people are lovely. 3. The video car health check.
23 July 2024
As above
23 July 2024
As stated above
23 July 2024
Went to great lengths to explain the car and dealt with me in a very nice way
20 July 2024
Amazing team very happy
18 July 2024
Despite discussing by phone and sending an email I still don't have a copy of the MOT certificate
18 July 2024
All good. Like the video walk around report from the mechanic. Also appreciate the valet afterwards.
17 July 2024
Anne Marie was great. Good humoured, efficient and arranged taxi into town for us. Car was serviced within the agreed time frame
17 July 2024
Kept informed throughout service
16 July 2024
Good communication and friendly service
15 July 2024
Carried out efficiently and at short notice
15 July 2024
Ann-Marie Jeynes is always a pleasure to deal with, providing a very personable and professional service. It is clear that customer satisfaction is her priority. The work carried out is always to a high standard. Well done and thanks to the team.
15 July 2024
I expected to spend over the budget to do repair. But you waived some charges with voucher discount for me. Thanks
15 July 2024
All good. Did have to talk to three peoples s explain each time work was required under an Arnold Clarke warranty
15 July 2024
Very quick and polite
14 July 2024
Very efficient Excellent service
14 July 2024
Excellent
14 July 2024
Everything was done quickly and efficiently.
14 July 2024
My service and MOT was completed as planned.
14 July 2024
Sytner BMW always helpful
14 July 2024
The service person from the local Mini Service Centre was excellent. Her personality, approach, support and care was exceptional.
13 July 2024
We find the staff there friendly, helpful, and they go out of their way to make us feel welcome.
13 July 2024
No issues
11 July 2024
Very prompt & very efficient.
10 July 2024
Thorough expert work
10 July 2024
Really fast
09 July 2024
Issue attended to promptly
09 July 2024
Great
09 July 2024
Can't do enough for you.
09 July 2024
Very friendly & efficient service
09 July 2024
Excellent hassle free
09 July 2024
Good explanation and efficient service
03 July 2024
Your staff a go beyond helpful.
03 July 2024
Work done quickly, to a high standard and explained in full.
03 July 2024
Pleasant showroom and excellent service.
01 July 2024
As above Additionally only one tyre option available on day for replacement that was quite expensive
26 June 2024
Service was done within time, and I was kept up to date with the work being carried out.
26 June 2024
Professional staff. Friendly and helpful with clear information.
26 June 2024
The car was serviced and MOT. I was assisted by the car being collected and delivered. I was kept informed throughout the day. It was valeted and looks amazing.
26 June 2024
Superb. Quick, easy, and efficient.
26 June 2024
Honest accurate information, managed expectations and delivered
25 June 2024
Quick and efficient.
25 June 2024
The service and the work done on the car excellent including the valet
25 June 2024
Satisfied overall. Surprised to find that brake-fluid change was not required after being specifically advised to come in on that day for that purpose.
25 June 2024
A seamless experience handled professionally and courteously by the Service receptionist
21 June 2024
Pleaaant, helpful
21 June 2024
Booked a waiting appointment and the car service was completed exactly at the time expected.
02 August 2024
Simple excellence service and attention to detail given by Rachel Fogg and the young salesperson Tom