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Customer Reviews.

service

5

Everyone was so polite and prefesional

13 July 2017

service

2

I was clear that I needed my car back at a particular time. I was not contacted so near the time I phoned to be told it wouldn't be ready. I was then offered a car as a replacement, great solution until I arrived at the time and no car was available

11 July 2017

service

3.5

Mot great passed cleaning of car not the usual standard

08 July 2017

service

2

Repair of one of the faults (which astonishly was not covered under the 3 year warranty) lasted for 2 days before failing again (fixed by my husband the following weekend). Car washing whilst the vehicle was with you was poor (again!).

07 July 2017

service

1.5

The software was upgraded and there is a bug in it. The alarm activates at 0445 hrs every Sunday morning. I have been waiting to see if this happens on a 4th consecutive Sunday before contacting you.

07 July 2017

sales

5

All of the staff were friendly and welcoming.

07 July 2017

service

3

Car came back running smooth & nice and clean.It's due new tyres, but Mini wanted £131/corner. I can get the exact same tyres for £87. Can't understand why Mini would try & rip off a customer. Will buy tyres & other consumables elsewhere in future.

04 July 2017

sales

5

Everything went smooth and was always kept informed.

04 July 2017

sales

5

Excellent communication every step of the way with no delays - crucial when you are about to have a baby!! I felt very confident in Sitil and the car I was receiving.

04 July 2017

service

5

Very efficient and my car got cleaned too.

04 July 2017

sales

5

Very happy with the whole process but our car wasn't clean when we took delivery. It was a bit dirty inside and the seats were stained. Paul has arranged a complimentary valet for us.

01 July 2017

service

5

I was kept updated and when I thought I was going to have to manage without my car overnight Alison the manageress organised a courtesy car for me which was totally unexpected.Thankyou, I was delighted.

01 July 2017

service

5

Easy to book and great customer service

29 June 2017

service

5

Service was quick & flexible

29 June 2017

service

5

Everything was so easy, best car and customer service experience.

27 June 2017

sales

5

Essy

24 June 2017

service

5

Alison in your service department always goes above and beyond without exception. This MOT and Service appointment was no different.

20 June 2017

service

5

When vehicle inspection done, engineer noted brake pads low so advisory became a" job done".

20 June 2017

service

5

Always friendly, prompt and willing to help.

20 June 2017

service

3

My Mini was booked in for Oil service and MOT. No problem s apart from the next day on starting the car "Service Due" was displayed. This was for a Brake Fluid change which should have been picked up. I had to book the car in again later that week.

20 June 2017

service

4

Excellent service. Oliver the young apprentice was very good

15 June 2017

service

5

very happy with service and time taken

13 June 2017

service

5

I always receive excellent service from both Alison and Alex when I visit the dealership.

13 June 2017

service

5

Alex and Alison and the foreman are excellent at their jobs. They listen, understand and then put things into place to sort out a problem. Keeping you informed from beginning to end.

13 June 2017

sales

5

Great reception and well informed courteous staff, Carys was excellent in every way

12 June 2017

service

5

Quality service from a lovely team the moment you walk through the door!

12 June 2017

service

5

Accommodated me around my employment with a curtesy car supplied the previous day.

11 June 2017

service

5

Excellent service,attentive staff, very pleasant and friendly too.

10 June 2017

service

5

Friendly, efficient service. Very impressed with the video information about my car ??

09 June 2017

sales

5

The whole experience was good. Rosie on reception was courteous and welcoming. Craig was helpful and offered good advice regarding the most suitable vehicle and Glenn gave good advice regarding finance options.

08 June 2017

sales

5

The staff at this Centre in Cardiff delivered an exceptional level of customer service (Carys Williams, Glen Hellier, Sitil Gokpinar and Maddie Hewings and Kelvin Smith). All very helpful, knowledgable and really approachable.

08 June 2017

sales

5

Very friendly and helped me chose my perfect mini would recommend Ian who sorted out my deal.

07 June 2017

service

5

Service was the best I've ever had from a garage , the customer service is fanatastic . The service team were extremely helpful and helped me with my radio as well as helping me get the right extended service pack .

07 June 2017

sales

4

I was well looked after, but some things were left until the last minute and caused hiccups

06 June 2017

sales

5

I cannot praise the staff at Mini enough for being so helpful. Tim Coyle, my sales representative, was completely thorough and patient in helping me choose a price plan - and the whole experience was seamless.

06 June 2017

service

2

Car was scratched during its stay in the garage. I've always been very happy with the condition of the car when it is returned, but this time it was poorly cleaned. Not good when part of reason for sytner having it so long was to clean it thoroughly.

06 June 2017

sales

5

staff efficient and friendly

02 June 2017

sales

5

The personal service I received was amazing

30 May 2017

sales

5

the price of the car changed the day before purchase when i was already negotiating the purchase for that week. they did take off the extra increase though but it was a little awkward. Ian was great throughout the process.

29 May 2017

service

5

Everything was completed as described and to time

24 May 2017

service

2

Friendly staff. However, this is a known fault with new minis. I arranged a courtesy car which was given to me with no fuel. Literally on dashes. The problem that is minis fault cost me a day and a tenner of fuel for your car.

24 May 2017

service

5

Efficient, timely, friendly

22 May 2017

service

5

Staff helpful and polite,from the time we arrived,to depart time.

18 May 2017

service

5

The necessary work was carried out in a timely fashion

17 May 2017

service

4

Very timely, quick and efficient

16 May 2017

service

5

Ace customer service in a friendly branch

15 May 2017

service

5

very well looked after on the day, allowed me to work while I waited and kept the coffee going.

10 May 2017

service

4

Service was very good. I asked about a quote for scratches for paintwork but that didn't seem to have been addressed.

10 May 2017

service

5

Great welcome, excellent customer service. Happy as always with Sytner Mini Cardiff.

09 May 2017

service

4

Welcome was good. The feedback was good