OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 121 comments received in the last 90 days.
04 July 2025
Plenty of time was allowed and having my mini presented to me under a sheet and bow added to the experience
25 June 2025
Great staff and experience.
04 June 2025
Superb customer care and attention. An big thank you goes out to Chris Mannion and Joshua Rhodes - what a team! Chris Mannion was a delight to deal with.
04 June 2025
Helpful & knowlegdeable service.
04 June 2025
I was kept up to date with everything
30 May 2025
Delivery early
29 May 2025
the staff were excellent, really helpful and polite. I'm writing this on behalf of Theresa who is my wife but she feels exactly the same. special thanks to Tom Williams, lovely, helpful guy.
25 May 2025
Professional and thorough handover by Tom at Mini Cardiff
03 May 2025
Always given a personal touch which is why I keep returning to Cardiff mini.
09 July 2025
Chloe is excellent, really helpful, friendly and makes a good coffee!
08 July 2025
As above
08 July 2025
Very efficient service reception staff Kept informed of vehicle progress Thank you
08 July 2025
Thorough and well-priced
08 July 2025
Great service
08 July 2025
Mini - 1star BMW - 5 stars
08 July 2025
I was informed at every step about what was needed to repair my car, along with competitive prices to complete the work.
08 July 2025
Chloe excellent attention
08 July 2025
Friendly and prompt
05 July 2025
I arrived early but the staff commenced the service straight away and I was in and out before I knew it, and the coffee was good too!
09 July 2025
Great customer service, kept me updated with progress. Were amazing with our kids too, really patient and happy for them to explore and keep themselves entertained while we talked things through.